Refund policy

At ZYWIS, we want you to shop with confidence.

If you are not completely satisfied with your purchase, we are here to help.

Please review our Return & Refund Policy carefully before submitting a return request.

Return Eligibility

ZYWIS accepts returns for both defective and non-defective products.

You may request a return within 30 days from the delivery date.

To be eligible for a return, products must meet the following conditions:

  • Items must be unused and in their original condition;

  • Items must include original tags and accessories when applicable;

  • Items should be returned with original packaging whenever possible;

  • Items must be free from damage, stains, odors, or signs of use.

Products that do not meet these requirements may not be accepted for return or refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items;

  • Items that have been used, damaged, altered, or modified after delivery;

  • Products returned without prior authorization;

  • Returns requested after the 30-day return period;

  • Items missing original accessories or packaging when required.

How To Start A Return

To request a return, please contact our Customer Support team before sending your item back.

Please provide the following information:

  • Order number;

  • Email address used to place the order;

  • Product name or item details;

  • Reason for your return request;

  • Photos of the item if there is a quality issue.

Once your request has been reviewed and approved, we will provide detailed return instructions and the authorized return mailing information.

Please do not send any items back before receiving return authorization, as unauthorized returns may not be accepted.

Return Shipping

Returns must be shipped back according to the return instructions provided by our Customer Support team.

Customers are responsible for return shipping costs unless the return is caused by an error from ZYWIS, including:

  • Receiving an incorrect item;

  • Receiving a damaged item;

  • Receiving a defective product.

ZYWIS does not charge any restocking fees for approved returns.

We recommend using a trackable shipping service and retaining your return shipping receipt and tracking information until the return has been completed.

Return Address

Please contact our Customer Support team before mailing any return.

The business address listed in this policy is not automatically the return address.

Do not send returned products to our business address unless our Customer Support team specifically confirms that it is the authorized return location.

Returns sent to an unauthorized or incorrect address may experience delays or may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Your refund will be issued to the original payment method used during checkout;

  • Refunds will be processed within 7 business days after approval.

Please note that your bank, credit card issuer, PayPal, Shop Pay, digital wallet provider, or other payment provider may require additional processing time before the refund appears in your account.

Any additional posting time is determined by your financial institution or payment provider.

Original shipping charges, if any, are non-refundable unless the return is caused by an error from ZYWIS or the item received is defective or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number;

  • Description of the issue;

  • Clear photos of the item;

  • Photos of the packaging when applicable;

  • Photos of the shipping label when applicable.

Please keep the affected product and original packaging while your request is being reviewed.

Our team will review your request and provide an appropriate solution.

Exchanges

ZYWIS accepts exchanges for eligible products.

If you would like to exchange an item, please contact our Customer Support team within the 30-day return period.

Exchange requests must meet the same eligibility requirements listed in this policy.

Exchange availability depends on current inventory.

If the requested replacement product is unavailable, our Customer Support team may assist with another available option or an eligible refund.

Restocking Fee

ZYWIS does not charge a restocking fee for approved eligible returns.

Restocking Fee: $0

No restocking fee will be deducted from an eligible refund.

Order Cancellation

Orders may only be canceled before they enter the processing or shipping stage.

If you need to cancel an order, please contact our Customer Support team as soon as possible.

Once an order has been processed, packed, or shipped, cancellation can no longer be guaranteed.

Customers may request an eligible return after